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Return Policy

Your satisfaction is important to us.

For your peace of mind, we offer a refund, store credit, or exchange on certain garments, such as costumes, babydolls and corsets, except when the garments are on sale or special. For hygienic reasons, we are unable to accept any returns on panties, briefs, thongs, G-strings, or stockings. We accept returns on sets that come with matching G-strings/briefs provided that they have not been worn.

Given the nature of adult toys, such as dildos, vibrators and masturbators, we are unable to offer any returns if you have changed your mind or if they do not meet your expectations. We only offer a refund, store credit, or replacement for products with manufacturer defects.

Returned products must be in their original condition (i.e. with all tags attached for garments), and received by us within 14 days of purchase. Please notify us using the Contact Us form prior to returning the products.

All returns should be sent to:

Sweet Demure
P.O. Box 629
Maroubra, NSW, 2035

In a case of returning any garments for a refund, store credit, or exchange, the associated postage costs will be at your expense. In a case of returning faulty products, we will issue a store credit for up to $9.95 to cover the associated postage costs. If you choose to receive a replacement product, the replacement will be sent to you at no charge.

We reserve the right to refuse any return if we believe the product is not faulty or has been used, tampered or soiled in any way.

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